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It’s our way of rewarding you and your friends! When your friend books and completes their first appointment, you’ll earn 1,000 REWARDS points (£10 credit) for your next treatment, and your friend will get £10 off their first visit. You and your friend can use your credit when spending £60 or more.

Anyone can refer a friend, as long as they’re a first-time SugarCream customer without an existing account. There’s no limit to how many friends you can refer.

No, it cannot be combined with other promotions or discounts.

Please aim to arrive 5 minutes early. If you’re late, let us know via WhatsApp or WeChat. Arriving more than 10 minutes late may result in cancellation and a charge equal to your treatment cost.

We understand that plans can change. If you need to reschedule your appointment, please do so at least 48 hours in advance to allow us to accommodate other clients. You can reschedule by contacting us through our chat feature or rechsdule on our website.

To cancel an appointment, please notify us at least 24 hours before your scheduled time. Cancellations made within 24 hours of the appointment may be subject to a cancellation fee equal to 50% of the service cost. Please note that any deposit paid at the time of booking is non-refundable.

If you do not show up for your appointment and fail to notify us in advance, you may be charged the full cost of the scheduled service.

We appreciate your understanding and cooperation in helping us provide the best possible service to all our clients.

We accept debit/credit cards, cash, RMB, online bank transfers, Visa, Mastercard, American Express, Apple Pay, and Google Pay. Cash tips for nail artists are welcome.

We offer children's nail services for clients aged 8+. A parent or guardian must accompany children under the age of 16 during the entire appointment.  For clients under 18, parental or guardian consent is required prior to the service. To ensure a safe and pleasant experience for all clients, we ask that children remain seated and under the supervision of their parent or guardian at all times during the service.

We use only child-friendly, non-toxic nail products for our young clients. However, if your child has any allergies or sensitivities, please inform us prior to the appointment. 

As our salons are active working environments, it is essential that children are closely supervised at all times. We reserve the right to terminate a client’s treatment if their child is posing a health and safety risk to themselves or others, or is disrupting other clients due to lack of supervision. Please note that any bookings canceled due to non-compliance with this policy will be non-refundable.

Over 95% of our appointments are scheduled in advance, so walk-in availability is very limited. We strongly recommend booking ahead to secure your preferred time. However, if you’re in the area, feel free to check our technician for the latest availability, and we’ll do our best to accommodate you.

We are committed to providing you with high-quality nail services and ensuring your satisfaction. To offer you peace of mind, we have established the following after-sales service policy:

7-Day No-Reason Repair Guarantee:

We offer a complimentary repair service for any issues with your nails within 7 days of your initial appointment. This service covers any concerns related to the quality of our work. Please note that this guarantee does not include damage caused by external factors, such as accidents, improper care, or other human-induced causes.

Post-7-Day Repair Service：

After the 7-day period, repairs will be available at a rate of 1/10 of the original cost per nail. This service ensures that you can maintain your beautiful nails at a reasonable price even after the initial guarantee period.